FAQ

It might be easier to post my stash rather than have to carry it home, can I use the postage option to do this? It might be easier to post my stash rather than have to carry it home, can I use the postage option to do this?

We would really appreciate your help in collecting your stash orders from the JCR or MCR committees wherever possible. We know that in these strange times that might not be possible, so we will do our very best to get your stash to you if you’re not in Oxford. Sarah and her wonderful team at the Porter’s Lodge have kindly agreed to help us with this. You will find the Domestic Postage estimates on the check out page.

What about if I live abroad, can I still get my stash delivered? What about if I live abroad, can I still get my stash delivered?

Yes, but if you require International Postage you will be charged a flat fee of £15 for EU deliveries and £50. for the rest of the world. Your order may be subject to import duties in your destination country, which will be levied upon receipt. You can always email us with any questions via stash@varsity1827.com.

If I am collecting my stash from College and am being charged via Battels, do I still need to provide my Billing Address in the check-out form? If I am collecting my stash from College and am being charged via Battels, do I still need to provide my Billing Address in the check-out form?

Yes, the web form is set up whereby it still requires you to fill in your contact address.

Some members of the college are unable to purchase their stash via Battels, therefore we kindly ask you to fill in this section.

Can I track my order? Can I track my order?

Yes, we will have very basic tracking functionality available. However, more detailed updates on the progress of your products will be communicated through the JCR and MCR Committees via Facebook. Y

ou can email our Customer Service via stash@varsity1827.com and we will endeavour to answer your questions as best we can.

Will I get an email confirmation? Will I get an email confirmation?

Yes, Varsity will generate an automatic email confirmation with a summary of your order.

Can I return things if they don’t fit, I don’t like them or I just changed my mind? Can I return things if they don’t fit, I don’t like them or I just changed my mind?

If you’re not 100% satisfied with your order you can return the items (as long as your items are unused and in their original packaging) for an exchange or refund within 30 days. Details of this can be found in the footer of the website in the Terms & Conditions.

The one exception is with personalised items that sadly cannot be returned.

When does the order window close and when will I be billed? When does the order window close and when will I be billed?

You have until 10am on Friday 11th November to complete your orders for the Michaelmas Term stash order, so don’t miss out! Your final totals (including any postage, but minus any import duties) will be added to your Battels for the term. You should receive an email from Varsity 1827 with confirmation of your order. Any questions or queries don't hesitate to email us at stash@varsity1827.com.

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